Shipping policy

Last Updated: August 27, 2026

At Volene.shop, we work to process and deliver your orders as quickly and reliably as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or public holidays.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.

Shipping Times

Estimated delivery times vary depending on your destination, shipping method, product availability, customs processing, and the carrier.

Typical delivery estimates are provided during checkout where available.

Please note that delivery estimates are estimates rather than guaranteed delivery dates.

Tracking Information

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the carrier receives or scans the package.

Delays

Volene.shop is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Customs processing

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other events outside our control

If your order appears to be delayed, please contact us at support@volene.shop and we will do our best to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Volene.shop is not responsible for packages that are subsequently lost or stolen from the delivery location.

If you believe your package has been lost in transit, please contact us at support@volene.shop so we can assist with the available carrier investigation process.

International Orders

For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges, where applicable, are generally not included in the product price or shipping charge unless specifically stated at checkout.

Customers are responsible for complying with applicable import requirements in their country.

Contact Us

If you have questions about shipping or your order, please contact:

Email: support@volene.shop