Refund policy

Last Updated: August 27, 2026

At Volene.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions below.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Be free from stains, odors, washing, or damage

  • Include original tags and packaging where applicable

  • Be accompanied by proof of purchase or order information

Items that do not meet these requirements may be refused.

Items That Cannot Be Returned

Certain items may not be eligible for return, including:

  • Items marked as final sale

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned without original tags where tags are required

  • Gift cards, where applicable

  • Personalized or customized products, where applicable

Wrong, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at support@volene.shop.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the problem

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item, the customer may be responsible for the cost of return shipping.

If the return is caused by an error on our part or an item arrives damaged or defective, we will review the case and may provide an appropriate return solution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

Exchanges

If you need a different size or eligible replacement item, please contact us at support@volene.shop before sending your item back.

Exchanges are subject to product availability.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@volene.shop.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our return policy.

How to Request a Return

To request a return, contact:

Email: support@volene.shop

Please include your order number and the reason for the return. Our support team will provide instructions if your return qualifies.

Important

Customers should not send products to an address obtained from a previous order or any address not provided by our support team. Please contact us first for return instructions.

Volene.shop reserves the right to refuse returns that do not comply with the conditions of this policy, subject to applicable consumer protection laws.

Contact Us

For questions regarding returns, refunds, or exchanges:

Email: support@volene.shop